Warranty

Last updated: 21 August 2026

NEWGEN Custom Wheels warrants every wheel we build against defects in material and workmanship. This page sets out exactly what that covers, what it does not, and how to make a claim.

What you get

  • Limited lifetime structural warranty. Covers the load-bearing structure of the wheel for as long as you own it.
  • Three year finish warranty. Covers defects in the finish itself.

Both cover the original purchaser only, on the vehicle the wheels were built for, and neither transfers when you sell the wheels or the car.

There is no road hazard coverage

We want to be direct about this because some wheel brands offer a road hazard program and you may be expecting one.

We do not cover road hazard damage. If you hit a pothole, clip a curb, or take a rock to the lip, that is not a warranty claim. Bent, cracked, chipped, or gouged wheels caused by impact are not covered under any of the terms on this page, at any point in the life of the wheel.

If it happens, call us anyway. We can often repair impact damage or build a single replacement to match your existing set, and we will quote it as new work.

Limited lifetime structural warranty

We warrant the load-bearing structure of the wheel to be free from defects in material and workmanship for as long as the original purchaser owns it. This covers the center, the barrel, the lip, and the assembly hardware on multi-piece wheels.

Structural means structural. A wheel that develops a crack in normal use is a warranty claim. A wheel that is bent, scuffed, or discolored is not.

Three year finish warranty

We warrant the finish against defects in workmanship, such as clear coat failure, plating defects, or paint adhesion failure, for three years from the date of delivery.

A finish is a consumable surface. It wears, and how long it looks new depends almost entirely on how it is cared for. Normal wear, oxidation, water spotting, staining, and etching are not defects. Neither is chrome pitting or discoloration that follows from harsh chemicals, road salt, or a wheel that went uncleaned. The care section below is not a suggestion, it is the difference between a lip that still looks right in year five and a warranty claim we have to decline.

Neither warranty transfers

Coverage runs to the original purchaser on the original vehicle. It ends when you sell the wheels or sell the car. There is no mechanism to transfer it to a second owner.

The remedy

If a wheel fails under these terms, we will repair or replace it at our option. That is the extent of the remedy.

We do not cover labor, mounting, balancing, alignment, tires, towing, storage, vehicle rental, lost use, or any other cost that follows from a failed wheel. If a discontinued model cannot be matched, we will offer the closest current equivalent.

What is not covered

  • Road hazard damage. Potholes, curbs, debris, and impact damage of any kind. See above.
  • Cosmetic wear. Brake dust, road salt, acid wheel cleaners, automated car washes, and weathering all take a toll, particularly on polished and brushed surfaces.
  • Corrosion from environmental exposure, chemical exposure, or neglected cleaning.
  • Improper installation. Wrong hardware, wrong torque, missing re-torque, or a wheel forced onto a hub it was not machined for.
  • Spacers and adapters. Running either voids structural coverage. They change the load path the wheel was engineered for.
  • Incorrect tire sizing or a tire fitted outside the range the wheel width supports.
  • Loads beyond the vehicle's rating, including towing and hauling on a wheel not specified for it.
  • Racing, competition, timed events, and track use.
  • Off-road abuse. See the intended use section below.
  • Mounting and installation blemishes caused by a tire machine or an installer's tools.
  • Freight damage. Handled separately and on a much shorter clock. See our Refund Policy, which requires damage to be noted on the delivery receipt and reported within 48 hours.
  • Incorrect fitment resulting from specifications you supplied. See our Terms of Service, section 5B.
  • Any wheel that has been modified. See the next section.

Modification voids everything

Refinishing, machining, welding, powder coating, heat treating, drilling, or disassembling and reassembling a wheel surrenders all liability on our part and voids this warranty in full.

This matters most on multi-piece wheels. They are assembled and sealed under controlled conditions with specific hardware and torque values. Taking one apart in a shop and putting it back together is not a repair, it is a structural failure waiting for a highway on-ramp. Do not do it, and do not let anyone do it for you.

Want a different look down the road? Talk to us. We can quote refinishing done properly, and a wheel we refinish keeps its structural coverage.

Intended use

These wheels are designed and manufactured for show car and street use. No fitness for any other use is implied. Any published load rating applies only to an undamaged, unmodified wheel that is correctly installed and maintained.

They are not built for racing, competition, jumping, rock crawling, or sustained off-road running, and using them that way ends coverage.

Installation requirements

  • Install by a qualified professional using the hardware we supply or hardware we specify.
  • Torque to the specification supplied with your order, in a star pattern, on clean threads.
  • Re-torque after the first 50 to 100 miles, and check periodically after that.
  • Confirm brake, suspension, and fender clearance during a test fit before you drive the vehicle.
  • Do not run spacers or adapters.

Caring for the finish

Do this and your wheels will look right for years:

  • Hand wash with a pH-neutral soap and a soft brush or cloth. Dry them afterward.
  • Wash them cool. Never spray water or cleaner on hot wheels straight off a drive.
  • Rinse off brake dust and road salt promptly. Both etch a finish if they sit.
  • Wax or seal polished and brushed surfaces to slow oxidation, and do it more often through winter.
  • If the car sees salted roads, wash the wheels weekly. Salt is the single fastest way to ruin a polished lip.

Do not do any of this:

  • Acid-based or caustic wheel cleaners. These will eat a polished lip.
  • Automated or drive-through car washes.
  • Steel wool, abrasive pads, or polishing compounds on a clear-coated surface.
  • Pressure washing directly at the wheel's hardware or the barrel seal.

Making a claim

Email sales@newgenwheels.com with:

  • Your order number and proof of purchase
  • Clear photographs of the issue, including a wide shot of the whole wheel
  • A description of what happened, when you noticed it, and the mileage on the wheels

Keep the wheel as it is. Do not refinish, machine, or disassemble it, and do not have a shop attempt a repair. Any of those ends the claim.

We will usually ask you to ship the wheel back for inspection. You cover shipping to us. If the claim is approved, we cover return shipping and the repair or replacement. If it is declined, we will tell you why and quote any repair we can offer.

Custom orders are final

This warranty covers defects. It is not a return path. All custom wheel sales are final once the build is released to production, and our Refund Policy has the full terms, including the cancellation window before production starts.

Contact

NEWGEN Custom Wheels
7201 W Oakland St, Ste 2
Chandler, AZ 85226
sales@newgenwheels.com · (602) 806-7222